He arrived promptly and was very polite and courteous. Pretty much straight away the problem was identified. I was fearing the worst thinking the whole thing needed replacing, however I was assured that despite my concerns, it was in good working order despite my neglect and the issue was a build up of 7 years worth of grime in the condensate trap. I dread to think that a more unscrupulous person would, on learning my neglect, suggest the whole thing was beyond repair and organise a new and unnecessary replacement at a huge cost. Not the case here. The part was thoroughly cleaned on site and replaced.
Before leaving Andy checked the hot water in both rooms with taps and all the radiators in the house to make sure everything was in order and even stayed for a little while longer just to be sure. I then received a message the following morning asking if everything was still running smoothly.
Due to such brilliant workmanship and competence, I will have Andy give my boiler its long overdue service in due course as i have no doubt the job will be carried out professionally, to a very high standard and indeed, honestly at a fair price for all.
The follow up care was excellent.
The work was done very neatly and professionally and to the timetable quoted and Andy was easy to communicate with. I would not hesitate to recommend his serves and work.